Stanbic IBTC has reiterated the need for digitisation of all banking services. According to the bank, this is the only way to optimise quality service delivery to customers.
Speaking at the Social Media Week (SMW) in Lagos, at a session themed: ‘Positioning the Digitization Agenda’, Manager, Business Management Processing Improvement at the bank, Wale Ojo, said to achieve the optimisation, Stanbic IBTC has deployed Artificial Intelligence (AI) to improve service delivery to its customers. According to him, the company is also deploying, Internet of things, which ensure that people, process and systems are connected.
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Responding to question on the possibility of technology taking over the jobs of human beings and render many useless, Ojo said human beings will still be relevant but companies would need to invest in the people to bring them in tune with the technology age.
“IBTC Holdings have recently decided on the key strategic drivers as an organisation, with digitisation being one of its core focus areas for now and the future. “Thinking about workforce for the future, we need to leverage on technology so as to be relevant and be abreast of what is happening in the world. “Workforce optimisation is all about people learning new things, up skilling themselves so as to be able to move with the tide,” he said.
He said that presently, humans would not help the banking industry to achieve their goals and move into the future, thus the need to think about the use of technology. Ojo said that virtual work space was the way for the future as presently, people do not need space to do their business but would stay in the confines of their homes to reach their customers. He said that Stanbic IBTC Bank in adopting technology and as an environmental-friendly organisation was now operating in most of their branches a paperless banking.